Thank you for shopping with Shop Designs, LLC. We want you to be completely satisfied with your purchase. If you are unhappy with your order, we're here to help. Please review our return policy below:
1. Eligibility:
- The item must be unused, undamaged, and in its original packaging to be eligible for a return.
- The return request must be made within 30 days from the delivery date.
2. Non-Returnable Items:
- Some items are non-returnable for hygienic and safety reasons. These include but are not limited to: N/A
3. Return Process:
To initiate a return, follow these steps:
- Contact our customer support team at (888) 819-3622 or Support@shopdesigns.co to request a Return Merchandise Authorization (RMA) number.
- Write the RMA number on the outside of the package you are returning.
- Ship the product back to us in its original packaging, along with any accessories, manuals, or documentation included in the original shipment.
4. Return Shipping:
- The customer is responsible for all return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping method to ensure the safe return of the item.
5. Refunds/Exchanges:
- Once we receive and inspect the returned item, we will notify you of the status of your return.
- If the return is approved, we will refund your original payment method or offer an exchange, as per your preference.
- Refunds may take up to 10-15 business days to process, depending on your payment provider's policies.
6. Damaged or Defective Items:
- If the item you received is damaged or defective, please contact us within 10 days of receiving the product.
- We will arrange a replacement or issue a full refund, including return shipping costs.
7. Cancellations:
- If you wish to cancel your order, please contact us as soon as possible.
- If your order has not been shipped, we will process the cancellation and issue a full refund.
- If the order has already been shipped, you must initiate a return as per our standard return policy.
Please note that this return policy applies only to purchases made directly from Shop Designs, LLC. If you purchased our products from a third-party retailer, please refer to their return policy.
If you have any questions or need further assistance, please don't hesitate to contact our customer support team at (888) 819-3622 or Support@shopdesigns.co. We are here to ensure your shopping experience with us is delightful.
Thank you for choosing Shop Designs, LLC!